top of page

FAQs

What types of claims do you handle?

We handle a broad range of claims, including:

  • Securities class actions

  • Antitrust class actions (e.g., FX, LIBOR, Treasuries, commodities)

  • Cryptocurrency-related settlements and bankruptcies

  • International group actions (e.g., Europe, Asia, Canada)

 

​

How does the process work?

Once we receive your signed claims filing service agreement, we:

  • Gather all supporting trade and holding records

  • Identify all eligible claims

  • Prepare, review, and submit claim materials

  • Manage all communications with claims administrators

  • Monitor claims through to payout and handle appeals or additional requests as needed

 

​

What am I required to do?

We aim to make the process as seamless as possible. Aside from signing the agreement and providing access to your trade data (or authorizing us to retrieve it), we handle everything. Occasionally, certain claims may require additional documentation, and we’ll contact you if needed.

How does ARC Solutions differ from custodians, proxy voters, and other competitors?
​We stand apart in key ways:

  • Full Coverage: Custodians and proxy voting firms often file only for certain securities or cases. We seek out all eligible claims across your entire investment portfolio.

  • Expertise: Class action recovery is our core focus, not a sideline. Our team has deep experience across global securities, antitrust, and crypto settlements.

  • Superior Results: We consistently file more claims and maximize submissions, helping clients recover funds that might otherwise be overlooked.

  • Personal Service: We offer responsive, hands-on support—not a generic portal experience.

How do you charge for your services?

Our services are provided at no upfront cost or hidden fees. ARC Solutions retains a pre-agreed percentage of any recovery, and we are compensated only if—and when—you are.

Do I need to use a third party to manage my claims?

No, you are free to file your own claims. However, ARC Solutions offers specialized expertise, efficiency, and peace of mind—saving you time and helping maximize recovery potential.

Are you involved in the legal process?

No. We are not part of the litigation or legal proceedings. Our role is to manage and coordinate the filing of your claims with the relevant claims administrators and parties.

How secure is my firm’s data?

Your data security is a top priority. We employ robust security measures, secure file transfer systems, and strict confidentiality protocols to ensure your sensitive information remains safe and secure at all times.

How do you ensure accuracy and maximize my recovery?

We conduct a comprehensive review of your trade data to identify every eligible claim. Our meticulous approach, experience with appeals, and deep knowledge of claims processes mean we consistently help clients maximize their payouts.

What types of clients do you serve?

We work primarily with hedge funds, asset managers, proprietary trading firms, family offices, and other institutional investors—including global entities with complex multi-custodian portfolios.

How do I get started?

It’s easy as 1-2-3:

  1. Contact us for a free consultation.

  2. Sign our service agreement.

  3. Provide access to your trade data (or authorize us to collect it).

​

We handle the rest—start to finish.

bottom of page